SILENCER MARKETPLACE WARRANTY GUARANTEE

At Silencer Marketplace, we stand behind every product we sell with a commitment to customer satisfaction that extends far beyond your initial purchase. We’ve built our reputation on providing not only the industry’s best selection of suppressors but also the most comprehensive support and warranty services available.

Our Commitment to Your Protection

Every suppressor sold through Silencer Marketplace benefits from a dual-layer protection system:

  1. Manufacturer’s Warranty: All products come with the manufacturer’s original warranty terms, which are typically lifetime coverage against defects in materials and workmanship.
  2. Silencer Marketplace Warranty Advocacy: Our dedicated warranty support team acts as your advocate with manufacturers, streamlining the repair process and ensuring your claims receive prompt attention.

Last Updated: November 2024
Coverage Note: All warranty information is provided as a service to our customers. While we strive to maintain current and accurate manufacturer warranty details, policies may change. For the most up-to-date warranty information, please verify directly with the manufacturer or contact our support team.


THE SILENCER MARKETPLACE WARRANTY ADVANTAGE

When you purchase from Silencer Marketplace, you gain more than just a suppressor—you gain a partnership. Our industry-leading warranty support includes:

  • Warranty Concierge Service: Our team manages the entire warranty process on your behalf, from initial claim submission through return shipping coordination.
  • Expedited Manufacturer Relationships: With established direct relationships with every major manufacturer, we ensure your warranty claims receive priority attention.
  • NFA Compliance Assistance: We handle all necessary ATF documentation and compliance requirements for warranty repairs and returns.
  • Loaner Program: For qualifying extended repairs, we may provide temporary replacement options to minimize your downtime.
  • Warranty Status Tracking: Real-time updates on your warranty claim through our customer portal.
  • Expert Advocacy: Our technical team provides expert analysis and advocacy to ensure fair and complete warranty coverage.

How Our Warranty Process Works

  1. Contact Our Support Team: Before initiating any warranty claim, contact Silencer Marketplace at support@silencermarketplace.com.
  2. Initial Assessment: Our technical team will conduct a preliminary assessment and provide guidance on the claim process.
  3. Documentation Coordination: We prepare and submit all necessary documentation to the manufacturer, including ATF compliance forms when required.
  4. Shipping Logistics: We coordinate secure, insured shipping to the manufacturer with full NFA compliance.
  5. Claim Management: We monitor the repair process and provide regular updates on expected completion times.
  6. Return Coordination: Once repairs are complete, we manage the return shipping directly to your designated FFL.

MANUFACTURER WARRANTY OVERVIEW

Below you’ll find summaries of warranty coverage from leading manufacturers we partner with at Silencer Marketplace. Important Note: These summaries are provided for informational purposes. For complete, current warranty terms, always refer to the manufacturer’s official documentation or contact our team for verification.


DEAD AIR ARMAMENT

Coverage Summary: Dead Air provides a lifetime warranty against manufacturing defects and damages from normal use. They will repair or replace any suppressor they manufacture at no charge. Coverage does not extend to modifications, abuse, neglect, or damage from defective ammunition.

Key Requirement: Always contact Dead Air customer service at (877) 892-7544 before shipping any suppressor for warranty service. Unauthorized returns will not be accepted.


SILENCERCO

Coverage Summary: SilencerCo offers a lifetime warranty to the original registered purchaser. They will repair or replace any product used for its intended purpose that becomes defective. Coverage excludes damage from careless handling, unauthorized modifications, or use of hand-loaded/reloaded ammunition.

Registration Note: Warranty coverage is limited to the original registered purchaser and requires product registration with SilencerCo.


GRIFFIN ARMAMENT

Coverage Summary: Griffin Armament offers their innovative “Perpetual Warranty” which covers products for life against damage or defects for any reason other than loss, theft, or misuse. This warranty requires no registration, no receipt, and is fully transferable to future owners.

Unique Feature: One of the most comprehensive warranties in the industry with exceptional customer service commitment.


SUREFIRE

Coverage Summary: SureFire warrants products for life against defects in material and workmanship. They will repair or replace defective products at no charge. Exclusions include normal wear-and-tear, abuse, alterations, unauthorized repairs, and consumables like batteries.

Note: Rechargeable batteries and chargers carry a 2-year warranty, while EarPro products have a 90-day warranty.


YANKEE HILL MACHINE (YHM)

Coverage Summary: YHM products carry a lifetime warranty against defects in material and workmanship. All returns require a pre-approved RMA number obtained by contacting their sales office. Coverage excludes unreasonable use, corrosion, neglect, or ordinary wear and tear.

Important: RMA numbers are valid for 30 days only, and shipments without proper RMA documentation may be refused.


COMMON WARRANTY EXCLUSIONS

Most manufacturer warranties do NOT cover the following situations:

  • Unauthorized modifications or alterations to the suppressor
  • Damage from abuse, neglect, or improper handling
  • Use of defective, non-standard, hand-loaded, or reloaded ammunition
  • Criminal use or negligent operation
  • Normal wear and tear or cosmetic damage
  • Damage from improper installation or incompatible host firearms
  • Barrel obstructions or improper maintenance
  • Corrosion or rust from lack of proper care
  • Damage from use with barrels shorter than manufacturer specifications
  • Baffle strikes not caused by manufacturing defects

CONTACT SILENCER MARKETPLACE WARRANTY SUPPORT

Before initiating any warranty claim, please contact Silencer Marketplace first. Our team will assess your situation, verify coverage, and guide you through the entire process.

Silencer Marketplace Warranty Department
Email: support@silencermarketplace.com
Hours: Monday-Friday, 8:00 AM – 6:00 PM EST

Important Reminder: Never ship a suppressor for warranty service without proper authorization and documentation. All NFA items require specific ATF paperwork for legal transfer. Our team ensures full compliance with all federal regulations throughout the warranty process.

At Silencer Marketplace, we believe your investment in hearing protection deserves lifetime support. That’s why we stand behind every product we sell with unmatched warranty advocacy and customer service.