Shipping And Returns

SILENCER MARKETPLACE RETURN & REFUND POLICY

Customer Satisfaction Guaranteed

OUR RETURN COMMITMENT

At Silencer Marketplace, we stand behind every product we sell. Our return policy is designed to be fair, transparent, and customer-focused while accounting for the unique regulatory requirements of our industry. We aim to make every transaction satisfactory and stress-free.

General Return Guidelines

• Return Window: 7 days from delivery date for eligible items
• Condition Requirements: Unused, in original packaging with all accessories and documentation
• Restocking Fees: Apply to most returns as detailed below
• Shipping Costs: Customer responsible for return shipping and insurance
• Authorization Required: All returns require pre-authorization via our support team

CATEGORY-SPECIFIC RETURN POLICIES

NFA ITEMS (Suppressors, SBRs, Machine Guns, AOWs, Destructive Devices)

Cancellation Before Paperwork Initiation:

• Timeframe: Within 7 days of purchase
• Condition: Before serial number assignment and paperwork preparation
• Fee: 10% cancellation fee of item price
• Refund: 90% of item price refunded

Cancellation After Paperwork Initiation:

• Timeframe: Within 7 days of purchase
• Condition: Paperwork prepared but not submitted to ATF
• Fee: 35% restocking fee of item price
• Refund: 65% of item price refunded
• Tax Stamp: ATF tax stamp fees non-refundable once paid

Non-Refundable NFA Situations:

• Orders older than 14 days from purchase date
• ATF paperwork already submitted (Form 3, Form 4)
• Tax stamp already paid to ATF
• Serial number engraved and registered
• Custom or special-order items
• Pre-orders and backorders
• Items that have shipped to your FFL/SOT

Special Consideration:

In cases of manufacturer defects discovered after approval, warranty claims rather than returns apply. See our Warranty Policy for details.

FIREARMS (Non-NFA)

Due to federal regulations and serialized nature, firearms are non-returnable except in specific circumstances.

Non-Returnable Situations:

• Firearms that have been transferred to your FFL
• Serialized items that have left our facility
• Used or fired firearms

Cancellation Before Shipping:

• Timeframe: Before shipping label creation
• Fee: 10% cancellation fee of firearm price
• Refund: 90% of firearm price refunded

ACCESSORIES (Mounts, Adapters, Tools, Non-Serialized Items)

Standard Return Eligibility:

• Return Window: 7 days from delivery date
• Condition: Unused, original packaging, all components included
• Restocking Fee: 15% of item price
• Shipping: Customer pays return shipping and insurance
• Original Shipping: Not refundable

Non-Returnable Accessories:

• Used or installed items
• Modified or customized products
• Opened ammunition or reloading components
• Personalized or engraved items
• Clearance or “as-is” merchandise
• Hygiene items (ear protection, cleaning kits)

SERVICES & DIGITAL PRODUCTS

Non-Refundable Services:

• NFA Gun Trust preparation and filing
• Consultation services
• Digital downloads and documents
• Constitutional Carry certification
• Training course registrations
• FFL/SOT application assistance

Service Cancellations:

Service work in progress may be cancellable with prorated refund based on work completed. Contact our support team for service-specific policies.

RETURN PROCESS & INSTRUCTIONS

Step-by-Step Return Procedure:

1. Request Authorization: Email returns@silencermarketplace.com with order number and reason for return
2. Receive RMA: We’ll provide Return Merchandise Authorization number and instructions
3. Package Securely: Include all original items, packaging, and accessories
4. Ship Insured: Use tracked, insured shipping to our return address
5. Processing: Allow 5-10 business days for inspection and processing
6. Refund Issued: Refund issued to original payment method, minus applicable fees

Important Return Requirements:

• RMA Number Required: Returns without RMA will be refused
• Tracking Mandatory: We cannot process returns without tracking information
• Insurance Recommended: We’re not responsible for lost or damaged return shipments
• Original Condition: Items must be in resalable condition
• Complete Packaging: All manuals, warranty cards, and accessories included

EXCHANGES & SPECIAL CIRCUMSTANCES

Product Exchanges:

• Same-Category Exchanges: Available for accessories within 7 days
• Price Differences: Customer pays difference for upgrades; refund issued for downgrades
• Shipping: Customer pays shipping both ways

Defective Items:

Items received defective or damaged should follow our warranty process rather than return process. Contact warranty@silencermarketplace.com for manufacturer defect resolution.

Special Consideration Requests:

We understand that exceptional circumstances occur. Contact our customer service team to discuss your specific situation. While we must adhere to our stated policies, we’re committed to finding fair solutions whenever possible.

CONTACT & SUPPORT

Return Inquiries: support@silencermarketplace.com
General Support: support@silencermarketplace.com
Hours: Monday-Friday, 8:00 AM – 6:00 PM CST
Response Time: All inquiries answered within 24 business hours

Note: This policy is subject to change. The policy in effect at the time of your purchase governs your transaction. Special promotions or sales may have modified return policies as specified in the promotion details.